The Challenge
Our long-term client Elsevier is a world leading publisher of science and health information, providing information solutions that focus on publishing scientific, medical and technical literature.
They have made business continuity management and pandemic response a priority since 2003 when they started working with CyberCX. They then wanted to take it a step further and gain certification to ISO 22301 Business Continuity Management Systems and then continue to maintain the programme, embedding it into the business.
The organisation is a global business with locations spanning across 24 countries and more than 8,000 employees so a key challenge was to ensure that all employees understood the importance of the program and the role they played.
Achieving certification in February 2016 was the first milestone for Elsevier. Since then the organisation has retained certification and continuously managed and maintained the program over the years. We worked closely with our client to ensure they were able to successfully retain the certification and pass any ‘check-point’ audits which are carried out annually.
“We’ve been engaging CyberCX to assist with our Business Resiliency Programme for over a decade. Our long-term relationship with them has enabled us to trust their expertise to create and maintain an innovative and mature global resilience program. This was proven when we won the 2019 BCI Americas Resilience Team of the Year award. We highly recommend CyberCX as an exemplary businesses resiliency partner who will ensure your business is empowered and protected.”
The Outcome
The initial implementation and ongoing relationship has formed a long standing partnership. We have both established and continue to maintain the global resilience program with our client, whilst working together to identify and understand new threats and changing landscapes. As a global business our experts are available around the clock to provide support whenever it is needed.
As a result of CyberCX working with this client their business continuity is owned and fully integrated into the organisation as an embedded management process.
Read more about our approach to implementing Business Continuity ISO 22301 for Elsevier here:
You can also watch the Elsevier Business Continuity Case Study video here.
